The City That Never Sleeps

Now you are in my WORLD! Get influence by me... ^0^





posted : Saturday, February 2, 2013
title : Call centre

I was so lazy that even I had a lot of complaints to tell u all, I was reluctant to stress up my brain cells again to form the whole picture for u guys after my whole day of work. I admit that my work is very slack-ing but sometimes it would also make me go insane.

Did I told u that I was position in the call centre during the JAE period? If I didn't, then now u know. Putting someone like me to in charge of the phone calls is like placing a bomb there. If the one on the other end of the phone is polite then I will also be polite to u. However, if u give me that annoying attitude then u have to be prepared that I will not be that kind that will tolerate much. Fortunately, most called during the JAE period were very polite because most were asking for suggestions since they were not eligible for poly courses. Ended successful as part of the call centre. I thought that I finally could escape from the phones. Unfortunately, the nightmare continued... for the JAE appeal...

Actually being stationed at the call centre was a very easy job, because u didn't need to meet the people face-to-face sharing their emotions. U didn't need to walk around guiding people to a particular venue. The only thing u need to do is to sit down there, answer the phone calls n settle people's enquiries. Mostly u just need to repeat the same old things.

One of my colleague, Mr. Clement (he is already in his twenties going to go into his thirties. Old man...) always help/ like to answer the phone calls, I also don't why. He makes my job lighter, but once in a while he would just make my job harder, like what he did two days back.

Two days back, it was the first day for the JAE appeal. That means a proportion of the O level students had reported to JC or MI.

It was a busy day. Early in the morning, there were already people calling to RP. Everyone has a duty to do, but somehow that Mr. Clement still able to free himself to take the phone from us. Its alright for him to help us answer the phone calls if he did not give wrong or even weird information to the people especially the parents.

That day, I received a call from a aunty. When I picked up the phone call, she just said that she was at the wellness corner n wanted me to direct her to the place to take the application form. I was totally in a blank when she mentioned about the application form. There was not any application form for the applicants to fill up as all had to be done online, so I knew that I had to verify her situation first. I then started to question her politely. Out of the blue, she just gone frustrated n wanted me to transfer the phone call to someone that understand what she said, someone like Mr. Clement. The aunty just implied that I was ignorance. I was so angry that I told the aunty that I would not transfer her to anyone but Mr. Clement. I stormed out of the call centre, headed towards the end of the corridor. From far, I raise my voice n asked, " Mr. Clement, your phone call. But what on earth is application form?!!" He was stun n picked up the call.

My other colleagues were there too. They kept calling me to chill down as they could feel the anger in me. One of them even wanted to offer me herb tea. Early in the day, I got frustrated due to one idiot at the other end of phone. Some of my colleagues were there to witness my change. I think they also got a shock as they left with their month opened. (Interesting site ^~^)

Okay, back to that aunty. After I finish complaining to my colleagues, I realised that Mr. Clement was missing. He went to 'fetch' that irritating aunty. I went back to my call centre after telling my colleagues that if I c that aunty I might quarrel with her ^^. Then, the whole day, Mr. Clement did dare to appear in front of me. (I not that scary. I wouldn't bite him, but would criticise him until he goes insane. He he, evil °w° )

The next day, the first thing my colleague did when he say me was to ask me whether I had drank herb tea. ·___·?? Herb tea?? He said, "你火气大,需要它。" -_____-""

I think I wrote a lot just to complain about that aunty. That's y I don't feel like writing after my work because I know I will spend a lot of time penning these down.

Ps. I'm a good-tempered person, just that sometimes I will lose control of it. ^u^